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Change is constant, and innovation is the force that drives it. This idea deeply inspired Salesforce CEO Marc Benioff, and Dreamforce 2025 was a clear reflection of this belief. Over more than two decades, Salesforce has transformed from simple chatbot technology to cutting-edge AI-driven solutions like predictive analytics, autonomous AI agents, and the groundbreaking Agentforce 360 platform.
Last year marked a significant shift as Salesforce introduced Agentforce, elevating automation to a proper augmentation. This year, the evolution continued with the launch of the Agentic Enterprise—a new era where AI agents go beyond tools to become trusted collaborators. This transformation is setting the stage for businesses to become smarter, better connected, and more capable than ever before.
Let's review some essential announcements that Salesforce made this year at Dreamforce.
Dreamforce 2025: What You Need to Know About the Latest Updates
Agentforce 360: Leading the Revolution in How Businesses Work
The primary focus of the keynote was Agentforce 360. It is a single system designed for creating, deploying, and managing advanced AI agents for businesses. It combines conversation design, real-time voice features, and mixed reasoning into one platform. With Agentforce 360, organizations can create agents that not only handle tasks but also understand their purpose. Think of it as the foundation for future-focused businesses.
Some key parts of Agentforce 360 include:
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Agentforce Builder: A no-code platform that lets you easily create and launch AI agents designed to fit your unique business workflows.
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Agentforce Voice: Enables natural, real-time conversations that connect deeply with your Salesforce data, making interactions smoother.
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Agent Script: Combines rule-based instructions with flexible AI capabilities, giving your agents both precision and adaptability to handle tasks effectively.
Agentforce Vibes
If Agentforce 360 is the engine, then Agentforce Vibes adds emotional intelligence to make AI feel more human. It helps agents understand tone, sentiment, intent, and personality, ensuring every response is contextual, conversational, and empathetic. Users can quickly turn their ideas into working apps, dashboards, agents, or workflows with just a simple description. It can transform natural language scripts into functional code, which is perfect for innovators.
Agentforce Commerce
Agentforce Commerce is ushering in a new era for retail. These days, any company can have a personal shopping assistant. This AI-powered agent uses natural, real-time conversations to help with everything from product recommendations to completing purchases. It infuses every interaction with authentic empathy, elevating shopping beyond simple purchases to a seamless, customized journey that combines engagement, experience, and service.
Agentforce Field Service
With Agentforce Field Service, customers enjoy a seamless experience, while teams share valuable insights at every step. All this happens through a single mobile app. Field representatives can access work briefs before starting, take photos to resolve issues with AI quickly, and receive a summary after the work is done for future reference.
Agentforce IT Service
Agentforce IT Service leverages AI agents to manage requests, approvals, and workflows efficiently. This speed allows employees to concentrate on what really makes a difference.
Every case update, resolution, and summary is posted directly to team channels via Slack. It provides IT staff with clear visibility, free from clutter.
Users can quickly review system-generated summaries, check the Salesforce database, identify ongoing issues, and focus on problems that require more profound insights.
Agentforce Supply Chain
Agentforce Supply Chain enables seamless management of approvals, inputs, and supplier updates in under a minute. Intelligent AI agents handle each step, turning complex operations into clear, fast processes.
Tableau analytics and Slack tools enhance teamwork by providing clearer visibility into what’s happening. They help teams identify problems early, respond quickly, and keep the entire supply chain working smoothly.
Data 360
Data Cloud is now called Data 360. Data 360 makes it clear for all types of information, whether it’s organized or not. Agents can read PDFs, images, and informal notes to build a complete picture of the business. When data is isolated, AI can misinterpret it. With Data 360, you can make smarter decisions and take faster actions across all departments.
Marc Benioff announced that new flexible pricing plans will be introduced, starting with the Agentforce Enterprise Licensing Agreement.
Conclusion
We believe the Agentic Enterprise is here. It’s not just about technology; it’s about helping people do more with AI as a real partner.
Join Codleo at Dreamforce 2025 and connect with our experts, Mr. RS Maan, Shalini Sharma, and Arun Sharma, to explore how we can help you unlock the full potential of Salesforce. As a trusted Salesforce partner, we specialize in Salesforce consulting, Salesforce support, and tailored solutions to drive your business growth. Don’t miss this opportunity to learn, network, and discover the latest Salesforce innovations firsthand.
Register yourself now to secure your spot and be part of this transformative experience with Codleo!
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