The manufacturing industry has realized that fast paced changes in customer preferences and requirements need to be mapped and far reaching solutions need to be found to gain an edge over other competitors with customer delight. This has led many companies to migrate to sophisticated cloud based CRMs. Salesforce has launched its manufacturing cloud to drive digital transformation in the industry, evoke greater transparency and aid the growth of companies.
The cloud enables industrialists to provide intelligent field cycles, b2b commerce, channel management etc in a more consolidated manner. These cloud services offer a gamut of benefits which is why the adoption of cloud based services has been booming in the last few years. These benefits include and are not limited to reduction in overhead costs and enhanced efficiency. The cloud offers a comprehensive picture of customers in the manufacturing industry. The cloud allows for greater transparency, cohesion in inter-department communication and obtains real-time insights for business growth.
To provide seamless service to customers, you may need to consolidate all data and processes into one efficient streamlined system.