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Salesforce Integration Services

A Comprehensive Guide to Salesforce Calendly Integration

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Are you struggling to manage your schedules and appointments for your business? Do you feel like you’re missing out on essential leads? It can be overwhelming, right? But there’s a solution! Have you heard about the online scheduling tool, Calendly?

Managing many meetings, appointments, and events can lower your efficiency in completing essential tasks. Automating these tasks in Salesforce might be a better choice. Think about how much relief and better productivity you could have with easy sharing of your availability with your teams and clients. The Calendly Salesforce Integration is the perfect solution for this.

Calendly is a tool that simplifies the process of scheduling meetings and appointments. It acts like a personal assistant, handling and organizing meetings at times that work best for users. Are you interested in learning more about how Calendly works? Let’s explore it further.

Integrating Salesforce with Calendly helps you easily share information about meetings, leads, and customer interactions between the two platforms. This integration removes the need for manual data entry, allows you to track all appointments in Salesforce, and enhances your sales strategies. In this guide, we will show you how to connect Calendly with Salesforce. Let’s get started!

What Is Calendly?

Calendly is a cloud-based tool that helps you schedule meetings and create events. You can also sync it with your calendars. It makes it easy to manage your schedule from anywhere.

Calendly is an excellent tool for scheduling any meeting, whether it's one-on-one or a group. It helps manage your workflow easily, allows you to create a scheduling page, and enables smooth integration with other apps.

Calendly helps you schedule meetings, events, appointments, and seminars easily. The host first sets their available times, and then the invitee picks a time that works for them. This way, you can skip the back-and-forth emails to find a good date.

You can share your Calendly link with invitees or add it to a website. When your attendees choose a time, the event will automatically show up on your calendar. Calendly is excellent for any meeting, whether it's a one-on-one call or a group session. It also makes scheduling easier by adjusting for different time zones and sending meeting reminders.

Calendly and Salesforce integration can help you automatically create or update leads, contacts, opportunities, or cases in Salesforce. You can also set up Salesforce events and tasks for these same items.

Key Features of Calendly

Let’s discuss the key features that make Calendly a popular choice for many businesses.

  • Stay in the Salesforce environment: You can schedule meetings for your team(s) directly in Salesforce without switching to Calendly.

  • Easy mapping: You can easily connect the information gathered during the booking process to Salesforce standard or custom objects.

  • Keep track: You can track both past events and future meetings in your activities.

  • Customization as needed: Adjust the Calendly Salesforce integration to fit your current work needs.

  • Create Tasks or Events: When you schedule the meeting, you can easily create tasks or events in Salesforce.

  • Connect with internal teams or external clients: Schedule meetings for your internal teams and external clients. You can either embed the meeting code on your website or send the meeting link to connect with teams. The first image shows what happens when you share the meeting link, and the second image shows how the embedded code appears on a website for sending invites.

  • Connect calendars to avoid meeting conflicts: You can connect up to six calendars at once. It helps you schedule meetings without conflicts in your schedule.

Calendly: What You Should Know:

Consider a business where several teams are managing hundreds of emails each day and dozens of projects. The constant barrage of phone calls makes it challenging to remain organized and react promptly. Things can quickly get complicated and stressful in the absence of a clear system!

Calendly takes the hassle out of scheduling by creating simple links that let people book appointments with you easily. Let’s take a look at what makes it so helpful.

Smart Automation for Scheduling Meetings:

Calendly makes scheduling meetings simple by handling the hard part for you. You just set when you’re free, and it creates a link for others to pick a time that works best. This way, no one has to go back and forth over emails, making it easier and faster for everyone to get a meeting on the calendar.

Timely Calendar Syncing Made Easy:

Calendly helps you easily schedule meetings and appointments by connecting to your favorite calendars. You can link it with popular services like Google Calendar, Microsoft Office 365, and iCloud. This way, you can quickly see when you're available for different events, making it simple to arrange everything without hassle.

Insights & Analytics Features:

When meetings are scheduled, they might get rescheduled or canceled. If this is not monitored well, things can become chaotic. Calendly helps prevent this with its analysis feature, which allows users to track all scheduled events and their progress. It helps save time and resources when rescheduling meetings.

Automatically Sync Your Buffer Time:

When users have back-to-back meetings, they often feel restless and stuck in a monotonous routine. Calendly helps by scheduling appointments in a way that allows users to have some buffer time before their next meeting.

Effortless CRM Integration:

Calendly easily connects with popular Customer Relationship Management (CRM) platforms like Salesforce. This connection helps improve automation and scheduling efficiency by working well with other business programs.

Excellent Benefits of Integrating Calendly with Salesforce

Drive More Leads with Clean, Streamlined Data:

Salespeople can use Calendly to send emails and set up meetings right within the Salesforce platform. Sales representatives can concentrate on efficiently managing leads because it saves them time. The integration between the two platforms is simple, making it easy to access data for creating and contacting potential customers.

Fewer Manual Steps, Fewer Mistakes:

Connecting the two systems will focus on using new technology to make things easier for people. It will reduce the need for human input and lower the chances of mistakes when handling the latest information and updates.

Maximize Workflow Performance:

Connecting Calendly and Salesforce to automate basic tasks boosts productivity and efficiency. This improved efficiency can extend beyond just these two platforms.

If your team uses Microsoft Teams for daily work, connecting it with Calendly and Salesforce can help you work better. To find out how to link all three tools, check out our blog about integrating Microsoft Teams and Salesforce.

How to Integrate Calendly and Salesforce

Before you start integrating Calendly with Salesforce, here are a few things you need to know:

  • You need a Teams or Enterprise Calendly account with admin permissions or ownership.

  • You need the Salesforce Enterprise edition or a higher version, and you must have admin privileges.

The Stepwise Calendly-Salesforce Integration process

  1. To start, visit the Calendly website.

  2. Click on "Integrations," which you can find in the top right corner.

  3. Next, click on the Salesforce logo as shown in the image below.

  4. Choose "Test this integration with Salesforce Sandbox."

  5. Log in to your Salesforce sandbox using your username and password.

  6. Click "Allow" to give access.

  7. Select the option to install the Calendly package.

  8. Choose "Install for All Users," then click "Install."

  9. After you install the package, go back to Calendly and refresh the page. This step will complete the connection. If you don’t refresh, the sandbox environment won’t update when you schedule events through Calendly.

How to Move from Salesforce Sandbox to Production

  1. To disconnect, go to Integrations and select Disconnect.

  2. Click on "Integrate" now.

  3. Complete the setup in your production environment by following the steps above.

Note: Since the Calendly package is already set up in production, you need to move any settings from the sandbox to production.

Key Features and Customization

Salesforce Calendly Integration automatically creates Salesforce records when invitees book meetings. You can easily set up or cancel meetings. You can also:

  • Create leads.

  • Create events.

  • You can see upcoming events by checking a record's open activities.

  • Keep track of canceled and rescheduled events for each invitee.

  • Activity Report from Calendly.

  • Customize workflows and update leads, opportunities, and contacts.

  • You can create tasks using any standard Salesforce objects.

You can customize the Calendly package to meet your business needs.

  • Update a Lead, Contact, or Opportunity.

  • Only trigger the flow when certain conditions are met, such as the type of event or the specific user.

  • Connect responses from your invitees in Calendly to Salesforce fields, like Employee Number.

How to Create a Lead Automatically in Salesforce Using Calendly

We have talked about adding Calendly to your business website. Calendly also lets you customize forms to gather more lead information in Salesforce.

When you create a Lead Form on Calendly, you need to connect fields from Calendly to the Salesforce Lead Object.

  1. Log in to your Salesforce account that is connected to Calendly.

  2. To set this up, go to Setup and click on Flows. Next, select CreateEvent, which is included with the Calendly package.

  3. The following screen will appear. The user should click the Create Record Button to link Calendly fields with Salesforce fields.

  4. When a new Lead fills out the Calendly form to book a meeting, it will create a Lead in Salesforce. It helps the sales team act quickly.

Summary

A partnership between Salesforce and Calendly can enhance your business. This integration streamlines processes, minimizes clicks, automates tasks, and keeps users informed about event data within Salesforce.

Having the right people to support this integration can help you take advantage of the many benefits Calendly offers. Our team can guide you through the integration process from start to finish, as our Certified Salesforce Professionals are experts in this area.

You can easily integrate Calendly with Salesforce by following this step-by-step guide. This integration will make scheduling more efficient and convenient for users. With automatic data updates and scheduled meetings, users can better focus on generating leads and building stronger customer relationships.

Integrating Calendly can seem complicated, but having the right Salesforce partner can simplify the process. At Codleo, our team will help you with everything from basic integration to custom solutions. Our certified experts will ensure a smooth experience.

Schedule A Free Consultation Call.

About the Author

author
Anand Sharma

Anand is a Salesforce Evangelist, joined the Salesforce ecosystem in 2014 helping customers to be successful with Salesforce, and joined Codleo to share the goodness with even more developers all around the world. He is based in New Delhi, with his wife, and he tries to escape summers every chance he gets.

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