IMPROVING PRODUCTIVITY WITH AUTOMATION

Publish date:

• 31st July, 2021

“Artificial intelligence will reach human levels by around 2029. Follow that out further to, say, 2045, we will have multiplied the intelligence, the human biological machine intelligence of our civilization a billion-fold.” — Quote by Ray Kurzweil, an American inventor and futurist

Corporate leadership need to be smart, alert and clued into the latest developments & trends in their industry and the economy in general. This ensures that they steer their sometimes rocky ships through choppy waters and come out on tops. They realise the value of their employees working smartly and not hard / overworked leading to the rise of other negative issues. Leadership realises the value of being productive in shorter durations of time then being "hardly working " and spending longer time in office. One of the ways to achieve this is ro automate processes to make everyone's life simpler and productive.

Here are the trends for automation being a coveted priority for many leaders:

• Process automation or the capability to easy work streams is a preferred route for top management of many companies. Some industries such as IT, operations, client handling, and finance see the biggest returns on the investment. HR, marketing, and sales departments also profit from process automation

• Automation of processes save time, energy, finances and ramp up pace for departments. Automating processes and mundane tasks frees up employees to focus their time & energy on productive tasks that are critical for them and their company. Saving of time has ripple effects across the company. The automation process saw an improvement in time saving in the following domains - Telecommunications, hardware, and retail industries whereas biotech, hardware, and consumer goods saw improvements in lowering of overhead costs.

• The next level is wholescale adoption of AI or artificial intelligence by companies of all shapes, sizes and domains. 30% of companies currently deploy AI and chatbots. The rest of the companies and their leaders need to realise the value of it and onboard the same to further save time, energy, resources and finances. One of the popular examples of automation is " triggered actions " that is currently used by over 60% companies in the USA. Triggered actions enhance the overall employee experience hence they are so popular. Employees can therefore leverage their unique skillsets to be better at their jobs.

It's important for all company leaders to realise the benefits of automation - AI can harness them for the greater good of the company and employees.

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About the Author

RS Maan

Maan joined Salesforce Ecosystem in 2008 with entry of Salesforce in APAC region. He worked on many of the underlying Salesforce Products & it’s functionality, including Heroku, Chatbots, and Einstein before leading Codleo Consulting - Leading Partner of Salesforce.com & Salesforce.org. In his spare time, he immerses himself in travel, books and spirituality.