BEST CALL CENTRE SOFTWARE THAT CAN BE INTEGRATED WITH SALESFORCE

Publish date:

• 3rd June, 2020

“One customer well taken care of could be more valuable than $10,000 worth of advertising.” – Quote by Jim Rohn.

Before I let you know about the best call centre software that can be integrated with Salesforce, let me tell you how 1-800 toll-free numbers are now an integral part of our lives. Each company worth its salt has a customer call centre to tend to all queries and complaints on products and services, as per a Salesforce Consultant. 

Whether the business is a start-up or a family-run institution, call centres manned by 5 people or 500 are the norm. Technology has now made it possible to link the phone systems in these BPOs/call centres with the computer systems, which is defined by the term “Computer Telephony Integration (or, in the short form, CTI)”. This linkage allows BPOs and call centres to improve their performance, enhance sales and keep customers happy, reveals a Salesforce Consultant.

Also Read: Best Practices For Salesforce Integration

There are several CTI software in the market such as Cloud Talk, Freshdesk, and Ameyo as per Salesforce Consultant.  This software performs a range of functions such as:

For all call centres and BPOs, using software such as Ameyo and Salesforce Integration is the next logical step in improving work processing. The world’s number one CRM marries effortlessly and seamlessly with the best call centre software to scale up the qualitative work of the agents manning the calls. For details, call Codleo Salesforce Consultant

Ameyo is the best call centre software that can be integrated with Salesforce via a Salesforce Consultant. Here are some reasons why Ameyo is considered the best call centre software in the market:

Ameyo ‘s robust foundations and proactive work ethics make it the ideal choice for BPOs or call centres when looking for software to manage their work.  Plus, its smooth integration with Salesforce and its many tools are just the icing on the cake. Its satisfied customers have seen an increase in volumes being handled, the resolution rate going up and customer retention showing an upward trajectory.

So if you run a BPO or call centre and are seeking box solutions, why not consider Ameyo and Salesforce Integration? The partnership will do wonders for your company’s financial bottom lines, as per a Salesforce Consultant. Keeping your customers and prospects happy is your raison d'être, so keep leveraging tech advances to take the game to the next level and if you are looking for Best Salesforce Integration Services do visit the link.

• Directing calls to the right team or department

• Logging and storing calls for quality issues and compliance

• Allowing agents to click-to-dial or auto-dial contacts

• Keeping a vigilant eye on KPIs such as average handle time, first-call resolution, dropped call percentages, etc

• Winner of many awards and recognitions over the years, such as the Frost & Sullivan Asia Pacific Customer Value Enhancement Award 2015

• 70% improvement in the productivity of agents

• 85%  faster SLA management

• Over 2,000 clients trust their services the world

• The global presence and best practices

• Highest Standards in Security and Performance

• Matches all call centre regulation and compliance issues

• The call centre solution option for handheld devices means customers can be dealt with anytime, anywhere, even in remote locations.

Need help with Salesforce integration services via a Salesforce consultant? Contact a Codleo Salesforce Partner. The best Salesforce Partner!

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About the Author

RS Maan

Maan joined Salesforce Ecosystem in 2008 with entry of Salesforce in APAC region. He worked on many of the underlying Salesforce Products & it’s functionality, including Heroku, Chatbots, and Einstein before leading Codleo Consulting - Leading Partner of Salesforce.com & Salesforce.org. In his spare time, he immerses himself in travel, books and spirituality.