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Training ensures greater user adoption


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“Leadership and learning are indispensable to each other.”― Quote by late American President, John F. Kennedy

Deploying Salesforce is not the end of your salesforce journey. It is the start of the process whereby employees of teams/departments need to be properly trained in all aspects to render them productive.  In this blog, we have listed 5 compelling reasons why Salesforce training is mandatory. Let's read about them in detail, shall we?

Here is why Salesforce Training in India is important for everyone: 

  1. Company profits. Salesforce is a big investment for any company especially when it comes to customization to suit specific business needs. Therefore, it is advisable to get users/staff intended to use Salesforce trained. Thus, the staff will be able to negotiate their way through the nitty – gritties of Salesforce instance (Classic or Lightening version). Companies with trained employees show better ROI as compared to those who are learning as they go along, getting lost along the way. 

  1. Smoothness in business processes. Salesforce aids in streamlining business processes and the object can only be achieved if everyone is onboard together. This means understanding and using the tools to achieve this state. Hence the need for Salesforce Training in India by all companies for their employees. 

  2. Data management. If the intended users of Salesforce are not trained hence not familiar with the way Salesforce operates, it could lead to inaccurate or incomplete data being made available to the seniors. Thus, decision-making and planning are flawed.  Thus, training helps in the creation & management of reports & dashboards both of which help in strategic planning. 

  3. Employee productivity. Training empowers users and improves their productivity & efficiency. This helps in them being better professionals and happy ones at that. Content and productive employees are an asset thanks to the intensive training which is practical and allays all their misgivings. Misgivings regarding new tech tools as most people are resistant to change in their lives. 

  4. Enhanced customer delight.  Employees properly trained on Salesforce are better equipped to handle customers and manage their engagement with your brand/company.  Thus, customers are happy, retained, and become unofficial brand ambassadors. They can give rousing testimonials and promote your brand on their social networks.

    Mr. RS Maan, Global CRO of Codleo Consulting says “Salesforce training is an enabler, otherwise adoption falls, and the project fails. Our intensive training for users is geared to meet company objectives in the long run. It's engaging, practical, and covers all bases”. 


About the Author

Mohit Sharma

Mohit is Practice Lead, 4x Certified Salesforce Consultant, Salesforce trainer, blogger, writer, and full-time husband. With over 8 years of experience implementing Salesforce, and an obsession for innovation, ready to tackle any new project that comes his way.

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