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Earlier this month Salesforce unveiled their plans to launch Sales Suite and Service Suite, which contain more features from their product suite than ever. The reason for this is two: Firstly, aid companies in increasing savings as well as curate fantastic client experiences with the support of Salesforce Services. Second, make tech stacks simple and do away with the need for many tools & vendors. Let’s look at what is contained in the suites:
Salesforce Sales Suite
The name says it all. The suite is designed to empower sales teams to sell quicker and smarter via one platform with Salesforce Services. It contains the following tools:
Pardot – A super marketing automation tool lets marketing teams to locate leads most likely to become paying customers. Marketers achieve with relevant and focused messaging say Salesforce Services providers. It is ideal for marketing to leads as they journey with brands on the opportunity pipeline.
Sales Cloud for Slack – Enhance team productivity thanks to collaboration across teams and systems – a great & engaging UI for messaging and voice+video conferencing. We at Codleo as Salesforce Services firms are happy with Slack with its usefulness in the past month it’s been onboarded.
CRM analytics - Innovative dashboards that allow companies to see sales information in different ways, and further chop & view as users wish.
24x7 support – Get help from Salesforce Inc anytime and anywhere, and now even faster than before. This is big say Salesforce Services firms.
Sales Enablement - Result-based enablement & mentoring – all in the course of work. Sales personnel perform via onboarding programs. The work they finish in Salesforce automatically updates the program because the results (securing more deals) are monitored with real-time Salesforce data.
Salesforce Service Suite
This suite is designed to provide superior customer service, scale service quicker, and lower support costs.
Chatbots – They address many rote issues like FAQs, keeping an eye on order statuses, or querying simple company questions. If the question is beyond the capacity of the chatbot, it can then direct the query to a human agent or raise a ticket, thus delivering a seamless service that customers expect. Very helpful for businesses say Salesforce Services firms.
Service Cloud Einstein - It has many features powered by AI like Einstein Case Classification, Einstein Case Wrap-Up, Einstein Case Routing, Einstein Article Recommendations, Einstein Reply Recommendations, & Einstein Conversation Mining.
Service Cloud for Slack – Enhance team productivity thanks to collaboration across teams and systems – a great & engaging UI for messaging and voice+video conferencing.
CRM analytics - Innovative dashboards that allow companies to see sales information in different ways, and further chop & view as users wish.
24x7 support – Get help from Salesforce Inc anytime and anywhere, and now even faster than before. This is big say Salesforce Services firms.
We as Salesforce Services firms are excited about this development and hopefully, you will be too. It heralds a new milestone in the journey of sales & service teams with their target audience. Let us know your reaction to this news.
About the Author
RS Maan
Maan joined Salesforce Ecosystem in 2008 with entry of Salesforce in APAC region. He worked on many of the underlying Salesforce Products & it’s functionality, including Heroku, Chatbots, and Einstein before leading Codleo Consulting - Leading Partner of Salesforce.com & Salesforce.org. In his spare time, he immerses himself in travel, books and spirituality.
