To Top
Salesforce Integration Services

BENEFITS OF INTEGRATING SALESFORCE & SERVICENOW

Publish date:

The two most popular CRM offerings in the world are Salesforce and ServiceNow, which are used in most businesses and are much sought after by owners of companies. Both are the top grade feature & service providers and differ from each other in certain aspects. This article speaks about the benefits which accrue when both tools are integrated via Salesforce integration services.

Salesforce is a cloud-based CRM system whose primary function is to engage and delight customers so that they remain with the business. Many cloud services have been launched by Salesforce that is in sync with the cell phone and Windows operating systems, some of the popular cloud offerings include Sales Cloud, Marketing Cloud, and Service Cloud. It is a premier CRM company in the world and is used by most big companies. ServiceNow CRM system provides IT asset management answers for businesses of all sizes and natures. Its popular and helpful services include asset management, compliance management, real-time prioritization, etc. The iPhone, web-based, and Android platforms are supported by this system.

The 21st century is the era of tech / digital tools.  Businesses need many applications to operate efficiently. Through the integration of both Salesforce and ServiceNow, a business may take benefit from both systems by linking of their information via Salesforce integration services.

The benefits of the integration via Salesforce integration services are:

Companies benefit by not switching between the two systems; logging into Salesforce and using the functionality of ServiceNow or vice versa. Thus, saving time and energy for the company and its employee's thanks to Salesforce integration services.

A company’s many processes can be handled on one platform via ServiceNow which comprises data collation, storage, and application development. Client communication is smooth as butter and client issues are resolved faster via Salesforce integration services.

ServiceNow and Salesforce integration ensure enhanced collaboration between departments by bringing down silos.  Information and insights are easily available to all relevant departments which allow for informed & quick case resolutions.

The integration provides a holistic update on client requests, priorities, and resolutions. It speeds up the resolution time and aids in monitoring the journey of a case/query/issue from the time it surfaces to its organic resolution.

For more information on the integration of these two tools via Salesforce integration services, give us a call or send an email. Reap the many benefits of syncing these two CRMs each with a different higher purpose & goals. Help yourself and your company by connecting your Salesforce CRM with ServiceNow.

Also, Codleo Consulting is a crest-level Salesforce partner that provides effective and reliable Salesforce Integration Services. Contact us today to ensure an easy ride with our seamless Salesforce integration services.

About the Author

author
Mohit Sharma

Mohit is Practice Lead, 15x Certified Salesforce Consultant, Salesforce trainer, blogger, writer, and full-time husband. With over 8 years of experience implementing Salesforce, and an obsession for innovation, ready to tackle any new project that comes his way.

Talk To Us

ARE YOU LOOKING FOR PROFESSIONAL ADVICE FOR YOUR NEW BUSINESS

Recent Posts

Salesforce Consulting Service

BEYOND CHATBOTS: AGENTFORCE AND ...

Learn how AgentForce is leading the third wave of AI innovation, transforming industries beyond chatbots with advanced technology and solutions....

Salesforce Support

EXPLORING THE DIVERSE ROLES OF A...

Learn how agents at AgentForce can help in various ways, including providing AI support and engaging with customers. They drive efficiency and contrib...

Salesforce Support

AGENTFORCE: 24/7 AI SUPPORT FOR ...

Investigate how AgentForce leverages artificial intelligence to provide the support that enhances engagement, streamlines operational processes, and i...

Salesforce Consulting Service

HIRE THE BEST SALESFORCE CONSULT...

Boost your business with Salesforce AI. Hire expert Salesforce consultants to enhance sales, improve decision-making, and optimize customer engagement...

Salesforce Integration Services

HOW TO GET STARTED WITH SALESFOR...

Learn how to integrate Salesforce with GitHub to streamline your development processes. Follow these steps for a smooth setup and enhanced collaborati...