To Top
Home / Salesforce® Marketing Cloud support

Salesforce® Marketing Cloud Support

Looking for guidance on navigating and leveraging Salesforce Marketing Cloud Engagement? Our dedicated and certified experts are eager to assist you. We offer flexible retainer packages tailored to share your workload and enhance your marketing efforts.

TALK TO AN EXPERT

Salesforce® Marketing Cloud Support

Marketing Cloud Support, anytime, anywhere.

At our Salesforce Marketing Cloud support department, we understand that effective marketing requires continuous attention and maintenance. That's why we offer a comprehensive range of support services to help you optimize your marketing strategies and campaigns. Our certified consultants provide personalized advice on everything from data segmentation to email design, thereby you achieve maximum benefit from your Marketing Cloud investment. We help you achieve your marketing goals with our end to end services.

At our Salesforce Marketing Cloud support center, we are dedicated to providing top-notch assistance to our clients. Whether you need help with implementation, integration, or ongoing support, our team of experts is here to ensure that you get the most out of your marketing automation platform. We understand that every business has unique needs and challenges, which is why we offer personalized support and tailor our solutions to meet your specific requirements. With our help, you can streamline your marketing operations, drive revenue growth, and achieve your business goals. Contact us today to learn how we can help you optimize your Salesforce Marketing Cloud strategy.

How We Help

ascendix-search-SearchByCharts-hover icon

Technical checks & integration

For many Salesforce Marketing Cloud users, Salesforce serves as their primary CRM system. The effectiveness of these systems is significantly enhanced when they are fully integrated and data is shared seamlessly. However, achieving this is not always straightforward. At Codleo, our experts specialize in setting up your platform integrations properly, ensuring that your marketing ecosystem operates at its optimum level.

ascendix-search-PowerfulDataSearch-hover icon

Administration and Campaign Management

Our approach to work is straightforward. We utilize a project management tool that allows you to easily submit tickets, communicate seamlessly with us, and add attachments. We offer support with various administrative tasks, enhance team capabilities, manage Data Extensions, and handle comprehensive campaign planning, management, and reporting. We adapt our services to provide the specific support you require, ensuring flexibility in our collaboration.

CRE-Consulting-hover icon

Custom-Coded Assets

Crafting visually appealing, brand-aligned email marketing templates for Salesforce Marketing Cloud is one of our specialties. Whether you provide a design or request a custom-created asset from us, we ensure the delivery of a responsive template designed to navigate the common challenges posed by Email Service Providers (ESPs).

GET THE SUPPORT YOU NEED TODAY

Our Maketing Cloud Support Services

At Codleo Consulting, we offer comprehensive support for Salesforce Marketing Cloud, providing expert assistance with integration, campaign management, and custom solutions. Our dedicated team ensures your marketing operations run smoothly and efficiently, enhancing your digital marketing efforts and driving success.

Journey Builder Support

Journey Builder Support

Journeys form the backbone of any marketing campaign, guiding subscribers through a personalized path from their initial engagement with a brand. Crafting and customizing these journeys can present certain challenges, whether they involve handling the data models that store subscriber information or developing activities using JavaScript or SQL.

At Codleo, our team of developers and consultants offers expert support to our clients, helping them navigate these challenges and achieve the desired outcomes in their campaigns.

Email Send Support

Email Send Support

SFMC enables the creation and deployment of diverse email types. At Codleo Consulting, we provide support for crafting personalized emails using AMPscript, HTML, CSS, or JavaScript. Personalized emails are crucial as they strengthen the connection between the brand and its customers, necessitating a strategic investment in email development.

Furthermore, our developers and consultants at Codleo Consulting diligently review the performance reports from email sends and assist in formulating enhanced strategies for more effective email marketing campaigns.

Marketing Cloud Administration

Marketing Cloud Administration

At Codleo, we assist brands in managing their SFMC organization by establishing clear roles and processes and overseeing data management.

Maximising the utility of an SFMC account requires administrators to assign custom roles tailored to specific user needs, maintain applications linked to SFMC, and develop various reports and workflows. Effective administration of the Marketing Cloud organization enhances the efficiency of all users within the system.

Marketing Cloud Account Audit

Marketing Cloud Account Audit

Conducting regular audits is crucial for identifying and addressing issues within an SFMC account. These audits should be performed periodically to ensure the SFMC account remains organized and operates smoothly, free of glitches. Key areas for audits include Journeys, Automations, Integrations, Data Architecture, Content, Users, and Setup.

At Codleo, our experts are dedicated to helping you optimize your SFMC account by maintaining its effectiveness and keeping it up-to-date.

User Management

User Management

Every brand's SFMC organization is powered by a dedicated team. At Codleo Consulting, we understand that the effectiveness of an SFMC setup hinges on the clarity and customization of user roles. We specialize in creating tailored profiles for each user, ensuring they have the precise access needed for their responsibilities.

By assigning distinct roles, profiles, and data access permissions, we enhance the productivity of the marketing team and the overall efficiency of the SFMC organization.

User Support

User Support

At Codleo Consulting, we recognize that true efficiency is a product of experience. We are committed to empowering our clients—the end users—with the knowledge and confidence needed to effectively manage their SFMC organization over the long term.
We offer tailored solutions and ongoing support services to address their immediate challenges, ensuring they can successfully operate their SFMC accounts well into the future.

Why Marketing Cloud Support Services?

Logo of Digital marketing
Learn About The Modules

Based on your organisation, there are many Salesforce Marketing Cloud modules that businesses can view and use. Our dedicated Marketing Cloud consultant assist with plan & best practices for using the modules with a holistic approach.

Pardot Implementation
Image of Salesforce Pardot Integration
Logo of Digital marketing
Empower The Department

Our certified Salesforce Marketing Cloud experts save the marketing department’s time & energy while lowering mistakes/errors with their proficiency and expertise.

Image of Salesforce Pardot Integration
Social media like icon
Coding & Technical Support

Customised technical support is always a good idea. Our Salesforce Marketing Cloud consultant are familiar with your business, challenges, and processes, and provide relevant assistance. Plus, Coding of assets is within our purview!

Image of Email Marketing

Why Choose Us?

24 * 7
Support

5+ Years Salesforce Service Provider

450+ Salesforce Certifications

99.99% Happy
Clients

L0, L1, L2 and L3 Salesforce Support Levels

Dedicated Customer Portal

Weekly and Monthly Reports

A Large and Growing Team of Experienced Experts

Our Roadmap To Salesforce® Marketing Cloud Support Delivery

Analysis and Understanding icon

Analysis and Understanding

Dive deep into your Salesforce Marketing Cloud ecosystem with our comprehensive analysis. We assess your unique setup, identify inefficiencies, and pinpoint areas for enhancement. Our strategic insights help you understand your system's full potential, guiding you towards optimized marketing performance and increased productivity.

Testing and Delivery icon

Testing and Delivery

Before final delivery, we conduct User Acceptance Testing (UAT) to ensure that the solution meets your expectations. Upon approval, we seamlessly deploy the solution to your Marketing Cloud environment, ensuring a smooth transition and empowering your marketing initiatives.

Maintenance icon

Maintenance

Ensure your Salesforce Marketing Cloud operates at peak performance with our dedicated maintenance services. We conduct regular system checks, updates, and optimizations to prevent issues before they arise. Our proactive approach helps maintain system health and reliability, supporting your long-term marketing success and operational continuity.

Troubleshoot icon

Troubleshoot

Quickly resolve Marketing Cloud issues with our expert troubleshooting services. We identify and address the root causes of problems, ensuring your system runs smoothly and efficiently. From minor glitches to major disruptions, our proactive approach minimizes downtime and maximizes system reliability.

Helpdesk icon

Helpdesk

Experience responsive and reliable support through our Salesforce Marketing Cloud Helpdesk. We provide immediate assistance for all your Marketing Cloud-related questions and issues, ensuring minimal disruption and maximum productivity. Our team is dedicated to delivering quick resolutions and comprehensive support, keeping your marketing operations smooth and efficient.

Feedback from our clients

"My experience with Codleo has been nothing short of exceptional. From the outset, their commitment to delivering high-quality results has been evident in every interaction. Their expertise, professionalism, and attention to detail have consistently surpassed my expectations. The Codleo team especially Vineet and Ayushi has demonstrated a keen understanding of our unique needs and challenges, providing tailored solutions that have proven to be both innovative and effective. Their proactive communication and collaborative approach have fostered a seamless working relationship, creating a positive and productive environment. I wholeheartedly recommend Codleo to prospective clients seeking a reliable, skilled, and dedicated collaborator who consistently goes above and beyond to deliver outstanding outcomes."

Project Coordinator, High Tech

"Codleo has great experience w.r.t implementation and handling end users needs upto satisfaction."

Project Coordinator, Real State

"We are working with our partner for a longer time and its very very satisfactory. We always received quick support and they are very attentive."

Project Coordinator, Hospitality

"It was a very wonderful experience to work with Codleo and its Salesforce Consulting Services team. Codleo was very helpful for our company from the Salesforce® platform set up to implementation and customization- CODLEO proved what it committed."

CTO, Manufacturing Company

"Excellent Support and implementation from Codleo team. Awesome support providing by the Codleo Spoc Akshay. Thanks for the support and expecting the same for the future."

Industry Financial Services

Case Studies

Learn how Codleo helped these companies leverage Salesforce to significantly improve their business.
case-client-img1

Our client is a global provider of consulting, support, and managed services for insurance firms...

cedar-rose-img1

Our customer is an award-winning firm in the domain of business intelligence...

case-client-img2

It is an e-learning platform for children (kindergarten to 12th grade)...

case-client-img3

Our client is a premier institute in Design, Fashion, Business, and Media...

case-client-img4

Our client is a family-run medium scale enterprise...

case-client-img5

Our customer is a digital used-car buying & selling portal...

case-cac-img

Our client is a behavioural agency specialising in care & therapy for children...

case-gus-img

Our customer is a corporate group that operates private universities across continents...

case-nweducation-img

Our client is an executive education enabler connecting leading universities...

case-tagrain-img

Our client is a group of retail experts providing cloud-based point of sale software...

case-smile

our client is a Delhi based non - governmental organization...

Our Salesforce® Marketing Cloud Videos

Salesforce Support Services
Salesforce Support

Get Expert Support for Your Salesforce® Marketing Cloud Journey

Submit your request and our experts will be in touch with you shortly.


ENTER THE REQUIRED FIELD.

FAQ

FAQ - Marketing Cloud Support

Salesforce Marketing Cloud Support provides comprehensive assistance and guidance for businesses using Salesforce's marketing automation platform. It includes technical support, troubleshooting, campaign optimization, and best practice recommendations to ensure successful and effective marketing campaigns.

Organisations need Salesforce Marketing Cloud Services as it unifies client information with their behaviours in real time to curate intelligent communications & interactions that are based on the clients’ requirements.

Our experienced and certified team members respond within a few business hours. For weekends, holidays and off-business hour needs, the respond time is slightly longer.

Marketing support is provided via our very own Codleo customer community portal. Our support clients can perform the following actions from there:

  • Log a Ticket/Issue
  • Track Live Status of Tickets
  • Take Direct help from Community
  • Reach out to our Support Team through Omni Channel
  • Chatbot Support

Support services include implementation, integration, customization, data migration, campaign management, troubleshooting, and training.

It provides tools for automated campaigns, data-driven insights, customer journey mapping, and personalized messaging, which enhance marketing efficiency and effectiveness.

Implementation support includes setting up the platform, configuring it to meet business requirements, integrating it with other systems, and ensuring a smooth launch.

Yes, support services often include integrating Salesforce Marketing Cloud with other CRM systems, third-party applications, and data sources to ensure seamless data flow and functionality.

Training includes user onboarding, platform navigation, best practices for campaign management, data analysis techniques, and advanced feature utilization.

Data migration support involves extracting data from existing systems, cleansing and transforming it, and importing it into the Salesforce Marketing Cloud while ensuring data integrity and security.

Troubleshooting services include diagnosing and resolving technical issues, addressing performance problems, and providing ongoing support to ensure optimal platform functionality.

Customization support includes assessing your business requirements, configuring the platform's features, developing custom solutions, and integrating additional functionalities tailored to your specific needs.