Codleons Who We Are
Innovate What We Do
Transformers Technology Solutions
Knowledge Digests
We Care Garage
Shop NowStore
Deep Gratitude Social Pledge
Family Work With Us
Collaborate Talk To Us
To Top
Salesforce logoSalesforce

Technology Solutions

Transformers
Salesforce Support Services
Salesforce CRM Health Check
Salesforce Training
Human-Centric Who Codleo
Reason Why Codleo
Formula Our Process

Who We Are

Power
Internet Cloud Services
Information Data Analytics

What We Do

Deliver
Watch Folio
Read Blog
Talking Codleo Book

Digests

Absorb

Store

DIGITAL INTERACTIONS WERE UNIFIED IN ONE PLACE AND ENGAGED

cedar-logo

4x

INCREASE IN AGENT'S PRODUCTIVITY

PRODUCTS USED

  • Service Cloud
  • Digital Engagement

About The Client

Our client is a pre-owned car web-based platform that aims to ease the entire process of buying / selling pre-used cars. They are a major player in the market and an expansion mode. They have their network spread across major towns & cities of India. Founded in 2015, they are headquartered in Gurgaon.

Image of Saleforce Marketing Cloud
Image of Saleforce Marketing Cloud

Challenges & Issues

  • Their existing CRM did not present a unified 360 view of their clients.
  • The existing CRM was rigid and did not provide scope for business process change.
  • No advanced analytic data was available for insights.
  • Existing CRM was not adoptable as it was not scalable and user friendly.
Image of Saleforce Marketing Cloud

Our Solution & Work

  • Salesforce Service cloud CRM was implemented for call centre to manage every customer request in an effective way.
  • Omnichannel was established & business processes were automated with intelligent workflows.
  • All digital interactions were unified in one place and engaged with customers on their favourite channels.
  • Customer support was scaled up with AI powered chatbots and self-service tools.
  • Built end to end engagement to solve problems at lightning speed and more efficiently.
Image of Saleforce Marketing Cloud

Keep exploring
Stories like this one.

case-client-img1
Pardot marketing tool for the marketing team

Our client is a global provider of consulting, support, and managed services for insurance firms...

cedar-rose-img1
Salesforce is the premier go-to tool for our entire ecosystem

Our customer is an award-winning firm in the domain of business intelligence...

case-client-img2
Complete reporting of all activities and all sales

It is an e-learning platform for children (kindergarten to 12th grade)...

case-client-img3
Salesforce CRM with the centralised lead database

Our client is a premier institute in Design, Fashion, Business, and Media...

case-client-img4
Sales onboarding process along with opportunities

Our client is a family-run medium scale enterprise...

case-client-img5
All digital interactions were unified in one place

Our customer is a digital used-car buying & selling portal...

case-cac-img
Certified Therapists providing personalised care at home

Our client is a behavioural agency specialising in care & therapy for children...

case-gus-img
Enable them digitally with omnichannel presence

Our customer is a corporate group that operates private universities across continents...

case-nweducation-img
Pardot has made us a tech innovator in education

Our client is an executive education enabler connecting leading universities...

case-tagrain-img
Better service to small businesses with Service Cloud

Our client is a group of retail experts providing cloud-based point of sale software...

case-smile
Salesforce platform to bring any new leads added by their partner Agencies

our client is a Delhi based non - governmental organization...