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“There are a number of steps that we can take to reinvigorate and rebuild the economic and the physical infrastructure of our country and then to rebuild us, frankly, on a spiritual level. “ – Quote by Carol Moseley Braun, American diplomat.

The Covid-19 pandemic has caught us all napping, posing the biggest health crisis for this planet in decades since the Spanish flu ravaged nations way back in 1918-19. This has caused the biggest economic recession the world has seen in decades with its impact on all countries to last for years to come. is the latest offering from the Salesforce stable. Its products are designed to help communities and businesses reopen safely. The world’s number 1 CRM products include:

Command center – A hub for the leadership to plan, make decisions, and act.

Employee wellness check - Securely survey and assess all employee health and wellness.

Shift Management and Planning –Coordinate facilities and employee shift and scheduling

Contact Tracing - Manually trace health and relationship contacts

my Trailhead for Learning and Wellness - Skill up your workforce to meet new business needs.

Emergency Response Management - Allocate health, public and private sector resources

Volunteer and Grants Management – Streamline volunteering and giving programs

Extend with Partners - Integrated pre-built partner apps and solutions

Details of some of the product offerings:

Command centre

  • Enables leadership decisions based on available data
  • Trigger workflows, apps, and actions associated with resuming business operations and re-opening locations
  • Unlock, analyze, and act upon trusted data all in one place, and extend with partner apps and solutions

Employee wellness check

  • Gather necessary data to assess employees suitability to return to work
  • Customize pre-configured surveys and create flows leading to follow-up actions
  • Uncover insights and track trends to make informed decisions around returning employees to the office
  • Ensure the privacy and security of all the employees' health information

My Trailhead

  • Help your organization learn and adapt to new ways of working and business demands
  • Access pre-built content kits to quickly provide best practices as employees return to work
  • Gain insights into training completion with the Trail Tracker component

Emergency Response Management

  • Protect communities and provide personalized patient care at scale and manual patient contact tracing
  • Quickly prioritize and mobilize resources in response to any emergency
  • Increase employee safety and mitigate health risks when employees return to work

Volunteer and Grants Management

  • Match the right volunteer to the right role and automate signups, scheduling, and volunteer outreach
  • Digitize the grant-making lifecycle from applications through awards and outcomes
  • Easily collaborate on expected outcomes and report on program performance

Extend with Partners

  • Built by ISV & Consulting partners and Salesforce Labs
  • Build business continuity plans, adapt supply chains, manage visitors onsite, and more to reopen your workplace safely

The product is meant to be a holistic offering for all businesses around the world as they slowly start to bounce back from the lockdowns in their countries. It's beneficial to all sectors of the economy, irrespective of size and shape.

About the Author

RS Maan

Maan joined Salesforce Ecosystem in 2008 with entry of Salesforce in APAC region. He worked on many of the underlying Salesforce Products & it’s functionality, including Heroku, Chatbots, and Einstein before leading Codleo Consulting - Leading Partner of & In his spare time, he immerses himself in travel, books and spirituality.

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