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Salesforce as you know has its own app store similar to the Google play store or the one from Apple. It is called Appexchange and currently has about 4000 apps on it, with the numbers steadily increasing month after month. The appexchange is one of the biggest assets of Salesforce and a major reason for its success. Have you ever explored this platform? The apps available here (some free and some not) can be easily installed on your CRM as well as smartphone. They have great assets for businesses who wish to serve their customers in a better way with constant evolution & innovation.
In this blog, we are looking at some great apps available on Appexchange that you may find worth considering:
Salesforce’s Einstein Bots – With chatbots now becoming quite the rage even in India, a good app on this domain belongs to Salesforce itself. The objective of Einstein Bots is to empower your clients to collaborate with your organization rapidly and precisely without the need for a human being to step into the arena. Bots give a visit-based interface to clients. This implies that they can send messages, pose inquiries, and make moves dependent on characterized client input. Einstein bots is a good app because clients getter faster responses (which means that lesser tickets / issues are flagged for human attention), Individualised greetings impart the personal touch all of us crave, and with the assistance of NLP, their replies are framed in the most appropriate manner. Now, isn’t that an app any business should have when searching to deploy a chatbot option on their website.
ProjecLeo – This app is ideal for small and medium sized companies who need the right tool to manage their projects, with various moving parts. It is meant for companies that need digital intervention to thrive in a highly competitive market. Irrespective of their location (Tier 1 or lower) the app enhances the productivity of its users in a cost-effective manner. It is a good app to have onboard because it makes documentation a piece of cake, valuable insights are available for review & action, accountability option of each employee / user is available which is something all companies look for in such an app, and It reveals the division of work breakdown structure. This enables the leadership to monitor task dependencies and prioritise tasks for employees.
Formstack – Make your own forms, personalize the design, and gather information directly from your Salesforce org. Dynamically prefill information from any object and rediscover your form experience. It is a good tool because it eliminates the need for paper forms (save trees and the environment), automates a host of mundane processes, and last but not least, saves precious time of employees that can be used in high – value tasks. It is useful for those in the education sector. It is however on the expensive side in terms of its charges. Data collection apps are quite the rage and so is Formstack.
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