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CTI apps worthy of use


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Customer end teams need to be digitally connected to ensure that customer services do not suffer. In this digital age, consumers are very demanding and don’t give brands second chances or hesitate to bad-mouth them on social media. You wouldn’t as a brand owner want to be on the receiving end of negativity or criticism that will impact your business. One way the same can be avoided is to provide top-notch call centers with quality being high. Well, the best news is that with the aid of Computer Telephony Integration (CTI) apps, available on AppExchange (the play store version of Salesforce Inc), superior call centers can be created within a short span of time.  In this blog, we look at some of these apps that do this job quite well. 

Aircall CTI – It offers a quick and flexible phone integration that adjusts to processes & joins call center features to your Salesforce experience. You get a boost from features such as CTI, click-to-dial, IVR, power dialer, numbers in over 4 dozen nations, and more. This app enables users to make & receive calls on the cell phone app and each interaction is registered in the CRM automatically. 

CTI by - CTI by brings together telephony, SMS, email, IVR, ACD, and CTI with conversation intelligence in every call made.  The app is gratis on AppExchange and offers ringDNA those aides inside sales & SDR teams sync with a larger number of clients and close deals more efficiently. 

Fastcall CTI - Automate and smartly handle all calls with Fastcall, a CTI / telephony/call center tool that aids the improvement of sales productivity and enhances client service. With functionalities such as call logging, click-to-dial, IVR, call recording, video calls, omnichannel, SMS, and MMS, the tool is easy to use and formulated to deliver speedy outcomes that are to your liking. 

Five 9 Intelligent Cloud Contact Center - This app effortlessly integrates into your Salesforce platform. It supplies agents with robust call controls for inbound, outbound, and blended calls & campaigns in one ecosystem. Supercharge your call center team members to provide superior client experiences with a complete bouquet of contact center capabilities such as ACD, IVR, CTI, and predictive dialer functionality. It is definitely a CTI app worth checking out. 

Integrated Communications by CloudCall – Enhance the caller’s experience & bolster your team’s productivity with vital phone functionalities such as click to call from Salesforce, auto-dialler, the option to add call notes to prospects & contacts, call recording and playback, local presence numbers, conference calls, and controls to dial, pause, & mute calls 

We hope this post and the options listed above are something of use to you, our dear readers. We aim to put out interesting and useful content that can be put to use for work purposes. We hope you had a great March month and that Q1 for you was full of happy surprises. 

About the Author

Anand Sharma

Anand is a Salesforce Evangelist, joined the Salesforce ecosystem in 2014 helping customers to be successful with Salesforce, and joined Codleo to share the goodness with even more developers all around the world. He is based in New Delhi, with his wife, and he tries to escape summers every chance he gets.

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