To Top
Post sales service is handled pro.


Publish date:


“We have become a white-collar workforce, and automation has become a necessity.”—Quote by Randy Breaux, President, Motion Industries, from the foreword of Modern Manufacturing (Volume 3)—An Inside Look Into Game-Changing Processes

A large swath of manufacturers especially the small or the medium sized, and primarily family owned have been complacent with the way things have been run, they are not willing for different reasons to go for digital disruption. The traditional way of doing things with minor tweaks and additions have been the norm with manufacturers in India and other developing nations. It is however imperative in the 21st century for the manufacturing industry to onboard various tech tools & solutions such as CRM and cloud offerings. These tools once learned properly by the users act as boosters for the business and the management.

Salesforce, the premier Customer Relationship Management tool has Salesforce Manufacturing Cloud in its kitty that pumps the manufacturing industry with forecast accuracy and visibility, improving team collaboration and regularises all processes. The rough seas borne by the sector compels businesses to consider automation process and minimise expenses, while improving efficiencies. This is where Salesforce Manufacturing Cloud meets businesses.

While most of us are already familiar with the Salesforce universe and its wonders, but Salesforce Manufacturing Cloud is a proven mantra for success as the features present include sales management, marketing automation, partner relationship management, and customer service. The empowering cloud based offering is assisting companies with handling client accounts, track sales prospects, conduct and observing marketing outreach, and offer post-sales service & support. 

A few of its features worth mentioning here include: 

  • Account-based forecasting allows insights into the  business by collapsing company ‘silos’ to enable the management and relevant departments to make better business forecasts etc 

  • Einstein Analytics for Manufacturing for analytics and intelligent experience with innovative metrics via vital data sources like account health, product reach, price point, sales agreement progress, and visibility into all data. 

  • Sales agreements empower management to consolidate run-rate business with information parked in ERP and OMS systems with decided contract terms, so especially the operations and finance departments have a holistic view of the customer. 

  • By adding the Community Cloud, real-time visibility, and collaboration tools in Manufacturing Cloud is accessed by clients and relevant stakeholders. 

  • Go for business growth by proactively delighting your clients. With real-time visibility into the sales process, main accounts history, and service problems, the concerned departments are adequately provisioned to deal with the ever changing client dynamics. 

The Salesforce Manufacturing Cloud brings forth the latest 21st century technologies to the doorsteps of manufacturers of products.  Boosting the day to day working through various tools & solutions enables for improvement in ROI, expansion of the reach of the company as well as smoothing of work processes, and so on. For a demo on the power of the manufacturing cloud, get in touch with us today.

About the Author

Nikhil Mathur

Nikhil is a Project Manager, 3x Certified Salesforce Consultant with almost 4 years of Salesforce and rich onsite experience from working with multiple offshore clients. Out of the office, he finds thrill in biking and adventure sports.

Leave a Comment