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“Seize the opportunity in front of you. Imagine. Invent. Disrupt. Do good. I know that you must be passionate, unreasonable, and a little bit crazy to follow your ideas and do things differently. But it’s worth it. Life grows relative to one’s investment in it.”― Quote by Marc Benioff, Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company and Revolutionized an Industry.
Life, business, and Salesforce are dynamic and always evolving. Salesforce requires constant upgrades as per business processes. Salesforce support partners offer Salesforce support services across domains and the various products of Salesforce. So, whether you are new to Salesforce or using them for some time, Salesforce Support Partners offer skilled Admin or developer Support (On-location and off) to take care of the business needs. In Salesforce Support Services, an efficient and experienced team of certified Salesforce developers and administrators together with business analysts are groomed to keep your Salesforce solutions stable and ensure their fast evolution. They ensure that with their services your Salesforce journey is smooth and profitable.
The Qualities a Salesforce Support Partner should have include:
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Salesforce certification – Check with the shortlisted Salesforce Partners about the number and levels of certification the company team enjoys. As more certifications per person mean you get more for your money. There are over 30 types of certifications such as Certified Administrator, Certified Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, Data Architecture and Management Designer, and Integration Architecture Designer among others. More certifications mean better services in different ways. All Salesforce Support Services partners have their personnel strive for continuous learning.
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Good listeners – To provide you with the right and cost-effective solutions, Salesforce Partners need to be good listeners. During their engagement process, they need to understand in plain terms, the pain points and the solutions for them. During the initial consultative round, you will know whether a Salesforce Support Services partner is the right fit for you in the long run or not.
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Previous projects and references – They should have prior experience on similar projects to yours. While doing your research for an ideal support partner, ask them if they have previously handled projects similar to yours in scope & size. Let them share documentation on it as well as get references from other clients (past and present) so you can do your due diligence. Most Salesforce Support Partners may be experts in a few industries and not Jack –. So, if you are looking for a company that has domain expertise it is always good to ask these questions while searching for Salesforce Support Services. Industry expertise proves to be advantageous vis-a-vis delineating capabilities, linking them back to professional requirements, and adhering to best implementation practices.
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Creative and Complex Problem Solving – The team and the leadership of the shortlisted Salesforce Partners should have the capability and the foresight for Creative and complex Problem Solving which may arise from time to time. You don’t want to be saddled with a newbie firm that is at sea when it comes to company issues that may be unique to you.
Also Read: TOP 6 REASONS WHY ONE NEEDS A SALESFORCE SUPPORT SERVICES
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About the Author
Mukul Gulati
Mukul Gulati is a 7x Salesforce certified Admin specialist with an experience of 5 years in the Salesforce ecosystem. He currently heads a team of admins and is extensively involved in client engagement & problem solving.
