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"If everyone is moving forward together, then success takes care of itself." – Quote by Late Henry Ford, Founder of Ford Motors the American automobile giant.
Kavita Misra and her husband Chris run a private health care service in Upper New York. It is a successful company and has over 20 employees. However, they felt something was amiss. They were not exactly sure on what was that missing element to boost their organisation’s performance and fund utilisation. It was during a family dinner that her brother Gaurav, a banker in Singapore advised her to consider Salesforce, the world’s number 1 Customer Relationship Management as a tool to fill in the gaps in overall efficiency. Intrigued they did their research and found that Salesforce has many features that would give them the boost etc. However, they were not sure how to proceed with Salesforce, on their own, or via a certified vendor.
On realizing the advantages of having a Salesforce implementation services partner, they began their earnest quest to find the right Salesforce implementation services partner, the ideal partner. Eventually, after many consultations, they settled on Codleo, based in New Delhi. Here are the reasons that made them choose Codleo as a Salesforce implementation service and for you to keep in mind when looking out for one for your Salesforce requirements:
Study the prospective partners: Selecting a Salesforce implementation Services partner is a big task as there are many companies in your city offering these services. Study the company's websites and read up on data about client reviews, and mission statements. Get referrals from others in the industries that are already using a Salesforce partner.
Partnership level with salesforce – There are various levels of salesforce engagement such as ISV, Appexchange, Reseller, etc. Get to know which level of partnership your shortlisted Salesforce implementation services companies enjoy and how long they have been partners with Salesforce. This will help you make the right decision.
Industry expertise – Look for Salesforce implementation services companies that have experience in your specific industry. This will enable a faster and smoother implementation process. Alternatively, look up Salesforce implementation Services partners whose client base is multi-faceted and spans various domains. They have rich experience and offer good solutions to problems encountered.
Partner team composition – For the right partner, they should have experienced & trained professionals in adequate numbers and all the spheres of the Salesforce implementation process.
Salesforce certification – Check if the company has salesforce certifications which means that they have the knowledge and experience to handle your account well. Currently, there are five different certifications that Salesforce has on offer: Certified Salesforce Administrator, Certified Salesforce Developer, Certified Salesforce Advanced Administrator, Certified Salesforce Sales Cloud Consultant, and Certified Salesforce Service Cloud Consultant. The prospective partner should at least have both Administrator and Developer certifications.
Post-implementation services – Hand-holding after the successful deployment of salesforce services is a critical aspect in your search for the right partner. Select a partner offering support services (on-site or off-site, 24x7, and so on) during and after the deployment. This separates the wheat from the chaff.
Like Kavita and Chris, keeping the above pointers handy will help you in choosing the right Salesforce partner for your Salesforce experience.
Also Read: WHY YOUR BUSINESS NEEDS A SALESFORCE PARTNER?
About the Author
RS Maan
Maan joined Salesforce Ecosystem in 2008 with entry of Salesforce in APAC region. He worked on many of the underlying Salesforce Products & it’s functionality, including Heroku, Chatbots, and Einstein before leading Codleo Consulting - Leading Partner of Salesforce.com & Salesforce.org. In his spare time, he immerses himself in travel, books and spirituality.
