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“The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity, and reduce work cycles.” – Quote by Azim Premji, Chairman of Wipro Limited.
For those who are new to this terminology, managed services mean the practice of outsourcing the task of running/maintaining services to an outside company known as a “service provider,” aka Salesforce consulting partners. The business and the service provider are bound by a contract/agreement that details obligations, expectations, performance metrics, etc. Taking it forward to the issue of CRM managed services, means outsourcing the running/maintenance of your company’s CRM to a vendor/ Salesforce partner, thus removing the precious time and energy of your team members to other important tasks. Hiring Salesforce consultants to manage your CRM from A to Z is a personal choice depending on various factors.
Why do you need Salesforce CRM managed services with Salesforce consulting partners?
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Fill skill gaps: 75% of companies have said that they face difficulty in finding the right talent at the right time at the right price for the right profile. This is especially true in Western countries. Salesforce developers, administrators, and architects are much in demand, come at a high price and the pool of good & talented members is inadequate. Therefore, CRM-managed services provided by Salesforce consulting partners are filling this gap. The flexibility of managed services means you can get access to the right skills as per your needs.
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Lack of CRM knowledge: A stop-gap measure to ensure that your CRM needs are met while your team members, management and you grasp the nuances of the same is one good reason for needing managed services by Salesforce consulting partners.
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Streamline workflow: By using managed services for your CRM needs, you are freeing up employees to focus their energies on high-value activities. This is particularly useful for small businesses where every person is a valued resource and having them divert to becoming salesforce administrators is a waste of talent.
This is one reason why a small business owner in Chennai, Mandip Gill, appointed Salesforce partners as a vendor for managing his CRM needs via a binding contract. It was one of the best decisions he made, saying, “My limited human resources can now go back to doing their core tasks and not struggles with CRM issues. Peace of mind is what I sought and is what I got”. Many like him see the pluses in such a service, even if for a brief period.
Businesses have to have an edge over rival companies to remain competitive in the market. This means adopting new technologies that come with a heavy price tag and limited human resources available. Limited budgets are therefore the reason for large-scale usage of CRM-managed services by Salesforce consulting partners around the world. It was estimated that by 2025, US$ 355 billion would be spent on the same. CRM-managed services add value to your business, as you can see. It is time for you to consider the same and reap the benefits of a stress-free work environment. We would love to hear from you with ideas, suggestions, and feedback. Do write to us.
Looking to simplify your CRM management and boost your team's productivity? At Codleo Consulting, our Salesforce consulting firm offers comprehensive managed services that let you focus on what truly matters—growing your business. As a trusted Salesforce partner company, we're here to handle all your CRM needs with expertise and care. Don’t let CRM challenges hold you back; partner with us to experience seamless, stress-free solutions.
Contact us today to find out how we can help your business thrive!
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