BENEFITS OF EXPERIENCE CLOUD FOR BUSINESSES

Publish date:

• 28th June, 2023

“And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom.” – Quote by Anaïs Nin, the late French-born American diarist, essayist, and novelist.

 Experience Cloud is a web-based tool that allows businesses to engage clients, partners, and staff— and access the information required by them to get work done daily.   Experience Cloud lets businesses create aesthetically pleasing “digital experiences” that are linked to your Customer Relationship Management tool with an emphasis on communication with clients & enabling partners. Businesses leverage Experience Cloud to make many sites and experiences within the Salesforce org for a variety of business goals confirming Best Salesforce partners.

Below are the benefits of experience cloud for businesses as per Salesforce partners:

• Partner portals that can be personalised. Businesses in the b2b space leverage Salesforce Experience Cloud to design custom portals that allow their vendors/stakeholders to view & handle important information & resources, like sales leads, client data, and marketing materials.

• Self-service support portals. We are living in the era of self-help concepts. People don’t want to rely on others and wait endlessly for assistance. We want access to resources that allow us to solve minor issues and find answers to scenarios that vex us. B2B businesses can curate a self-service support portal to provide their partners & clients with self-service support options, like knowledge bases, chatbots, and forums. This leads to less work/stress for support teams & improvement in vendor/client satisfaction say Top Salesforce partners.

• Commerce portals. With Experience Cloud, businesses in the b2b space can curate fully functional & customized commerce portals for their clients. This portal allows the clients to handle their product catalogs, pricing, & promos, besides offering self-service tools to buy stuff, view order history, and handle accounts. Call Best Salesforce partners for more information.

• Sales enablement. Salesforce Experience Cloud aids B2B businesses optimise their sales processes & enhance sales output. By giving sales personnel quick access to client data, sales collateral, and varied resources, sales personnel can be able hunters and close more deals, to everyone’s delight. Codleo is among the best Salesforce partners.

• Collaboration. It allows b2b companies to effectively work with various stakeholders such as suppliers & clients say Salesforce partners. With built-in tools such as Chatter, departments can collaborate in real-time, exchange files, and work on projects more effectively.

• Data analytics. Experience Cloud offers strong analytics and reporting capabilities that enable businesses to monitor engagement, evaluate the usefulness of sales and marketing campaigns, and use data to prepare remedial/alternative plans. Call Codleo Salesforce Platinum Partners to transform your business with Experience Cloud.

Mr. Anand Sharma, Delivery Lead – Codleo, leading Salesforce partners says “ Experience Cloud is a boon for b2b companies as it allows for effortless collaboration between all stakeholders. It is an important tool in the tech stack of b2b companies, small or big.”

Also Read: SALES, MARKETING AND SERVICE CLOUD - SALESFORCE INTEGRATION SERVICES

19 claps

Share

About the Author

Gaurav Pundir

Gaurav is a 7x Salesforce certified Developer with an experience of 3 years in the Salesforce ecosystem. He has worked on projects in the insurance and manufacturing domain.