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Patient Feedback


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Hospitals, clinics, and medical staff are among the most essential services in a country, community, and in a person’s life. Considered as ‘gods’ for their ability to save lives and pull people out of worst-case scenarios, doctors are among the noblest of professions. Coming to the aid of the medical community is salesforce with its wonderful offering – the health cloud.  The health cloud is an enabler for the medical community, allowing it to put patients and their care at the centre of daily operations.  

Today’s modern healthcare systems must rapidly evolve to meet the base expectations of the connected patient. Salesforce Health Could puts the patient at the center of care by giving caregivers core advantages. The medical community gets a complete view of the patient with integrated data from EHRs, wearables, and more. We can make smarter care decisions from a single console and engage with patients across their caregiver networks and on any device. Salesforce Health Cloud has been developed in partnership with leading healthcare companies, including Centura Health, DJO Global, Radboud University Medical Center, UCSF, and Philips. Salesforce Health Cloud empowers you to go beyond health records and build meaningful relationships with patients.

 Let’s see how Salesforce Health Cloud transforms patient engagement: 

  1. Improved communication with patients (and their families). It enables communication on channels preferred by patients such as texts, live video calls, or even messaging services like WhatsApp. Patients can be updated etc in mediums of preference of theirs. A CRM provides seamless means of communication for the satisfaction of all concerned. 

  2.  Electronic Health Records. Salesforce Health cloud makes it easy to keep & maintain patient records electronically. This enables them to be accessed from anywhere, anytime as well as being shared with patients (and their families). Thus, in any situation at any time even in remote locations, patient history can be pulled up and required medical care provided. 

  3. Mobile phone integration. The health cloud integrates patient data etc across all electronic devices and platforms. It has been noticed that companies who have mobile phone facilities are able to gather comprehensive information about their patients leading to better care being provided. Plus, there is better engagement & connectivity with the patients.  

  4. Patient feedback. Salesforce Health Cloud automates the process of registering and getting feedback. Patient feedback is essential for retaining patients and improving the ROI of the institute/clinic. A happy client is a loyal client and a good brand ambassador. The feedback system is very important for any brand to see what is working, what is not, and how to improve services.  

Salesforce Health Cloud is being increasingly adopted by health care companies as they know it gives them the power of tech to do good for the communities they serve with dedication and passion. Do you want to leverage tech for your patients? If yes, then wait no longer. Pick up the phone and call us.  Or just leave a message via the blog. 

About the Author

Anand Sharma

Anand is a Salesforce Evangelist, joined the Salesforce ecosystem in 2014 helping customers to be successful with Salesforce, and joined Codleo to share the goodness with even more developers all around the world. He is based in New Delhi, with his wife, and he tries to escape summers every chance he gets.

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