Salesforce Support Services: Plans, Pricing & SLAs (2026)

Publish Date

15th October, 2026

Salesforce support services are ongoing administration, development, integration, and release management delivered by a Salesforce partner under defined response times. Most companies choose managed support plans priced from about $2,500 to $15,000+ per month, depending on users, clouds, integrations, and coverage hours, with 24x7 options for business-critical orgs.

Salesforce managed support, also called Salesforce managed services, is a monthly arrangement in which a certified team keeps your org healthy, handles user requests, fixes issues, tests every Salesforce release, and delivers small enhancements, so your CRM keeps improving instead of slowly breaking.

If you’re reading this, something has probably already happened. A report stopped matching the numbers finance trusts. An integration failed over a weekend, and nobody noticed until Monday. Your only admin resigned. Or your current support partner takes three days to answer a ticket and never suggests anything proactive.

Salesforce doesn’t stand still. It ships three major releases every year, your business processes keep changing, and every new user, field, and integration adds something that needs looking after. Without structured support, small problems quietly turn into expensive ones.

This page explains exactly what Salesforce support services include, how support plans are priced, what response times you should expect, how managed support compares with hiring in-house, and how to switch providers without disruption, wherever your business operates.

Salesforce Support Plans at a Glance

Plan Level	Typical Monthly Investment	Best For	Typical Coverage
Essential	$2,500–$4,500	Smaller orgs on one or two clouds	Admin support, user requests, release checks, business-hours coverage
Growth	$5,000–$10,000	Growing companies with integrations and several clouds	Admin and development support, integration monitoring, quarterly health checks, priority response
Enterprise	$10,000–$15,000+	Large or regulated multi-cloud orgs	Dedicated team, 24x7 coverage, governance, release management, and roadmap planning

Indicative market ranges. Final pricing depends on users, clouds, integrations, customization, and required response times.

FREE SALESFORCE ORG ASSESSMENT

Want to Know Which Plan Your Org Actually Needs?

Start with a free Salesforce org health check. Codleo’s team will review your configuration, integrations, security, and open issues, then recommend the right support scope and response times.

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What Do Salesforce Support Services Cover?

Salesforce support services typically cover day-to-day administration, bug fixes and development, integration monitoring, release testing, data quality, security and access, marketing automation support, user training, and regular health checks. The best managed support plans combine reactive help with proactive improvements, so they prevent problems, not just fix them.

Core Support Areas

Support Area	What’s Included	Why It Matters
Administration	Users, profiles, permission sets, sharing rules, page layouts, reports, dashboards, and Flow automation	Keeps access secure and everyday work moving
Development and bug fixes	Apex, Lightning Web Components, legacy Visualforce maintenance, code reviews, and performance tuning	Fixes what breaks and extends Salesforce as needs change
Integration monitoring	Error tracking, retries, sync issues, API limit management, and connector updates for ERP, finance, telephony, and other systems	Integration failures are often silent until data is wrong
Release management	Testing in sandboxes before each of Salesforce’s three annual releases, fixing impacts, and adopting useful new features	Prevents release-day surprises
Data quality	Deduplication, validation rules, imports, cleansing, and governance	Keeps reports and AI outputs trustworthy
Security and access	Access reviews, MFA, field-level security, audit trails, and offboarding	Reduces compliance and data exposure risk
Marketing Cloud and Account Engagement	Journeys, automations, deliverability, scoring, forms, and connector issues	Keeps marketing running and aligned with sales
Training and adoption	Role-based training, new-hire onboarding, and usage reviews	Turns licenses into real usage
Health checks and optimization	Periodic org reviews, technical debt clean-up, and improvement roadmaps	Stops gradual decline and finds quick wins
Agentforce and AI support	Monitoring agent conversations, refining instructions, and adjusting permissions and guardrails	Keeps AI agents accurate and safe after launch

How Support Tiers Usually Work: L1 to L5

Most managed support teams organize requests by complexity:

Level	Typical Requests	Who Handles Them
L1	Password resets, “how do I” questions, simple report changes	Support analysts
L2	Configuration, permissions, Flow fixes, data imports	Salesforce administrators
L3	Bugs in code, complex automation, performance issues	Salesforce developers
L4	Integration failures, architecture changes, security design	Architects and integration specialists
L5	Platform-level issues needing escalation to Salesforce or app vendors, and strategic redesign	Senior architects and partner leadership

Having all five levels under one support partner means your requests don’t get bounced between vendors, and complex problems reach the right expert quickly. Codleo, for example, delivers 24x7 L1 to L5 support through an ITIL-aligned helpdesk.

Reactive and Proactive, Not Just One or the Other

Good support does two jobs at once:

Reactive Support

Solving the tickets your users raise, quickly and within agreed response times

Proactive Support

Spotting risks before users notice them, such as failing integrations, approaching limits, unused licenses, or automations that will break in the next release

If your current provider only does the first, you’re paying for firefighting, not support.

Which Salesforce Support Model Is Right for You?

Salesforce support comes in three main models: break-fix support, which fixes issues only when you report them; managed services, where a partner proactively runs and improves your org under a monthly plan and SLAs; and staff augmentation, where external specialists work under your direction. Most growing companies get the best value from managed services.

Salesforce Support Models Compared

Factor	Break-Fix Support	Managed Services	Staff Augmentation
How it works	You raise an issue, the provider fixes it	A team owns the health and improvement of your org	Specialists join your team and follow your direction
Proactive monitoring	No	Yes	Only if you direct it
Pricing	Hourly or per incident	Monthly retainer or plan	Hourly or monthly per person
Accountability	Per fix	For agreed SLAs and outcomes	You stay accountable
Release management	Usually not included	Included	Depends on your instructions
Coverage	Business hours, as needed	Business hours or 24x7	Matches the specialist’s schedule
Best for	Very simple orgs with rare issues	Most growing and multi-cloud orgs	Teams with a strong internal Salesforce lead

Break-Fix: Cheapest on Paper, Costliest in Practice

Break-fix looks economical because you pay only when something breaks. The catch is that nobody is watching in between. A sharing rule change quietly blocks a sales team from their pipeline. An integration fails over a weekend. A release disables an automation. By the time someone raises a ticket, the business has already lost time, data quality, or revenue visibility.

Managed Services: Paying to Prevent Problems

With managed services, your partner monitors your org, tests every release, reviews integrations, cleans data, and handles user requests within agreed response times. Because the plan is fixed, the partner’s incentive is to prevent problems, not bill for them.

Staff Augmentation: Extra Hands, Your Direction

Staff augmentation works when you already have a Salesforce lead who can prioritize and review work, and you simply need more capacity or a specific skill. It doesn’t include proactive ownership unless you build it in yourself.

For a deeper comparison, see our guide to Salesforce staff augmentation vs outsourcing.

A Simple Way to Decide

No internal Salesforce team? Choose managed services.

One admin who’s overloaded? Choose managed services alongside your admin.

A strong internal team that needs extra hands? Choose staff augmentation, plus managed after-hours support if needed.

A very small org with almost no changes? Break-fix may be enough, for now.

How Much Do Salesforce Support Services Cost?

Salesforce managed support plans typically cost $2,500–$15,000+ per month. Smaller orgs on one or two clouds usually spend $2,500–$4,500, growing multi-cloud companies $5,000–$10,000, and large or regulated enterprises $10,000–$15,000 or more. Hourly support typically runs $75–$200 per hour in the US, depending on the role.

The Four Pricing Models

Pricing Model	How It Works	Best For	Watch Out For
Monthly plan or retainer	A fixed monthly fee for a defined scope, hours, and SLAs	Ongoing support with predictable needs	Make sure scope and hours are clearly defined
Block hours	A set number of hours each month, for example 40 hours	Variable workloads and smaller teams	Check whether unused hours roll over
Pay-as-you-go hourly	Billed only for work done	One-off fixes and very low usage	Unpredictable costs and no proactive work
Tiered packages	Predefined plans with set coverage levels	Teams wanting simple comparison	Add-ons outside the tier can add up

Block Hours Example

40 hours a month at $87.50 an hour comes to $3,500 a month, with any additional hours billed at an agreed overage rate.

What Each Plan Level Usually Includes

Included	Essential	Growth	Enterprise
Typical monthly investment	$2,500–$4,500	$5,000–$10,000	$10,000–$15,000+
Monthly support hours	Around 20–40	Around 50–100	Dedicated team
Admin and user support	✓	✓	✓
Development and bug fixes	Limited	✓	✓
Integration monitoring	Basic	✓	✓ Advanced
Release testing (three per year)	✓	✓	✓ With formal change control
Health checks	Annual	Quarterly	Quarterly, plus continuous monitoring
Coverage hours	Business hours	Extended hours	24x7 for critical issues
Roadmap and reporting	Monthly summary	Monthly reports and quarterly reviews	Executive reviews and governance

Indicative ranges. Your exact scope and price depend on your org.

Typical Rates by Role (US Onshore)

Role	Typical Hourly Rate
Salesforce administrator	$75–$150
Salesforce developer	$125–$200
Integration specialist	$150–$275
Architect	$175–$400

Global delivery teams usually offer lower blended rates while still covering US, UK, European, and Gulf business hours. For full role-level detail, see our Salesforce consulting cost guide.

What Drives Your Price

01. Number of Users and Clouds

Number of users and clouds, such as Sales, Service, Marketing Cloud, or Experience Cloud

02. Integrations

Integrations, especially ERP, telephony, and custom APIs

03. Custom Code

Custom code and technical debt in the org

04. Coverage Hours

Coverage hours, from business hours to 24x7

05. Response Times

Response times for critical issues

06. Compliance Needs

Compliance needs, such as healthcare or financial services requirements

SALESFORCE SUPPORT PRICING

Get a Support Quote Based on Your Actual Org.

Share your clouds, users, and integrations, and Codleo will recommend the right plan, hours, and response times, with a clear monthly price.

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What Response Times and SLAs Should You Expect?

A good Salesforce support SLA defines four priority levels with clear response and resolution targets. Typical targets are a one-hour response for critical issues, four hours for high-priority issues, eight hours for medium issues, and one business day for low-priority requests, with 24x7 coverage available for critical problems.

Typical Salesforce Support SLA Targets

Priority	What It Means	Typical First Response	Typical Resolution Target
P1: Critical	Salesforce is unavailable or a core process is stopped, with major business impact	Within 1 hour	Within 4 hours, or a workaround
P2: High	An important feature isn’t working, but a workaround exists	Within 4 hours	Within 1 business day
P3: Medium	A non-critical feature is partly degraded	Within 8 business hours	Within 2 business days
P4: Low	Minor bugs, how-to questions, and small enhancement requests	Within 1 business day	Scheduled, often within 1–2 weeks

Targets vary by plan. Confirm exact commitments, coverage hours, and how priority is decided before signing.

What a Strong SLA Should Also Cover

01. Coverage Hours

Business hours in your time zone, extended hours, or 24x7 for P1 issues

02. Escalation Path

Who you contact if a ticket isn’t moving, up to account leadership

03. How Priority Is Set

Agreed definitions, so “urgent” means the same thing to both sides

04. Reporting

Monthly figures for response times, resolution times, ticket volume, and backlog

05. Communication

Where tickets are raised, such as a portal, email, Slack, or Teams, and how updates are shared

Your Partner’s SLA vs Salesforce’s Own Support

These are two different things.

Salesforce’s Own Support Plans

Cover issues with the Salesforce platform itself, such as outages or product bugs.

A Partner’s Support Services

Cover your configuration: your automations, code, integrations, users, data, and releases.

Most organizations need both, and a good partner will escalate platform-level issues to Salesforce on your behalf.

How to Tell If Your Current Support Is Working

Track these every month:

Average first response time by priority

Average time to resolve

Number of open tickets and how long they’ve been open

Repeat issues that keep coming back

Proactive improvements delivered, not just tickets closed

If your provider can’t give you these numbers, that’s a sign the support isn’t really being managed.

Managed Support vs In-House Admin: What Does It Really Cost?

A full-time Salesforce admin in the US typically costs $90,000–$160,000 a year, including salary, benefits, training, tools, and overhead, and covers one person’s skills and working hours. A managed support plan costs about $30,000–$180,000 a year depending on scope, but includes admins, developers, integration specialists, and architects, with continuity when people are away.

The Real Cost of One In-House Admin (US Example)

Cost Item	Typical Annual Cost
Base salary	$70,000–$120,000
Benefits, payroll taxes, and overhead	Often 20–30%+ on top of salary
Training and certification maintenance	A few thousand dollars
Recruitment, onboarding, and ramp-up time	Often months before full productivity
Typical total	About $90,000–$160,000

Costs differ in the UK, Europe, and the Middle East, but the pattern is the same everywhere: one hire brings one skill set, one schedule, and one point of failure.

Side-by-Side Comparison

Factor	In-House Admin	Managed Support
Annual cost	About $90,000–$160,000 for one person	About $30,000–$180,000, depending on plan
Skills available	Usually administration only	Admin, development, integration, marketing, and architecture
Coverage	One person’s working hours	Business hours or 24x7, across time zones
Continuity	Disrupted by leave or resignation	Backed by a team and documentation
Time to start	Often 2–4 months to hire and ramp up	Often 2–4 weeks to onboard
Release management	Depends on the individual	Built into the plan
Accountability	Internal management	Contractual SLAs and reporting

A Simple Example

A mid-sized company compares one in-house admin at roughly $110,000 a year with a Growth plan at $6,000 a month, or $72,000 a year.

In-House Salesforce Admin

$110,000

Per Year

Administration during office hours

Managed Support Growth Plan

$72,000

Per Year ($6,000/Month)

Development, integration monitoring, release testing, quarterly health checks, and backup coverage

The in-house admin covers administration during office hours. The managed plan also includes development, integration monitoring, release testing, and quarterly health checks, with backup when anyone is unavailable.

Illustrative example. Your figures will depend on location, scope, and plan.

The Hybrid Option

Many companies keep one internal admin who knows the business inside out and add managed support for development, integrations, release management, and after-hours coverage. It’s often the most cost-effective way to get both deep business knowledge and broad technical depth.

Internal Salesforce Admin

Deep knowledge of your business processes and day-to-day requirements

Managed Support Team

Development, integrations, release management, and after-hours coverage

Onboarding and Switching Providers: What Happens in the First 30 Days

Starting Salesforce managed support, or switching from another provider, usually takes two to four weeks. A good partner secures access, assesses your org, documents the current setup, takes over open tickets and knowledge, and activates SLAs, with no gap in coverage during the handover.

A Typical 30-Day Onboarding Plan

2–4 Weeks

Typical Onboarding

Day 30

Initial Review

90 Days

Improvement Roadmap

Timeframe	What Happens	What You Get
Week 1	Kickoff, NDA, named team introduced, secure access set up, ticket channels agreed	A clear point of contact and support process
Weeks 1–2	Org health check covering configuration, code, integrations, security, data, and limits	A baseline report of risks and quick wins
Weeks 2–3	Knowledge transfer from your admin or previous provider, open tickets reviewed and prioritized	Documented current state and a prioritized backlog
Weeks 3–4	SLAs go live, monitoring starts, first enhancements scheduled	Full support coverage
Day 30	Review meeting with metrics, risks found, and a 90-day roadmap	A plan for improving the org, not just maintaining it

Switching From Your Current Support Provider

Switching sounds risky, but with the right preparation it’s straightforward. Before you give notice, make sure you can get:

01. Admin Access

Admin access to production and all sandboxes, owned by your company, not the provider

02. Documentation

Documentation of configurations, automations, custom code, and integrations

03. Integration Details

Credentials, endpoints, middleware, schedules, and error-handling rules

04. Source Code and Deployment Setup

Source code and deployment setup, including repositories and release tools

05. Open Tickets and Known Issues

Open tickets and known issues, with their current status

06. Third-Party Vendor Contacts

Third-party app and vendor contacts connected to your org

Ideally, plan a short overlap of one to two weeks between providers so nothing falls through the cracks.

Signs It’s Time to Switch

Tickets regularly miss agreed response times

The same problems keep coming back

Nobody tests Salesforce releases before they reach your users

You never receive reports, health checks, or improvement suggestions

Your provider can’t support a cloud or integration you now depend on

You don’t know who is actually working on your org

SALESFORCE SUPPORT TRANSITION

Unhappy With Your Current Salesforce Support?

Codleo can take over your support with a structured handover, a full org health check, and no coverage gaps. Tell us what’s not working, and we’ll show you how a transition would look.

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Which Support Plan Fits? Scenarios by Company Size

Small companies with one or two clouds usually start with an Essential plan, growing multi-cloud businesses with integrations choose a Growth plan, and large or regulated enterprises need an Enterprise plan with a dedicated team and 24x7 coverage. Companies operating across several regions should prioritize follow-the-sun coverage.

SCENARIO 01 — ESSENTIAL

Small Business, 50 Users, Sales Cloud

The Situation

One part-time admin is buried in user requests. Data quality is slipping, and nobody tests Salesforce releases.

Recommended Plan

Essential

$2,500–$3,500 per month

What's Included

About 20–30 hours of admin and light development support, user request handling, release testing, and a periodic health check.

What Changes

The internal admin gets time back for business priorities, recurring issues get fixed at the root, and the org is ready to add new clouds when the business is.

SCENARIO 02 — GROWTH

Mid-Sized Company, 300 Users, Sales, Service, and Marketing Cloud

The Situation

An internal admin and part-time developer can’t keep up. An ERP integration causes recurring sync errors, Marketing Cloud is underused, and releases feel chaotic.

Recommended Plan

Growth

$7,000–$10,000 per month

What's Included

A team of admin, developer, and part-time architect, integration monitoring, release management, monthly reporting, and quarterly roadmap reviews.

What Changes

Integration issues are caught early, releases follow a repeatable process, and the internal team shifts from firefighting to improving how the business uses Salesforce.

SCENARIO 03 — ENTERPRISE

Enterprise, 2,000+ Users, Multiple Clouds, Regulated

The Situation

An internal Salesforce team runs a center of excellence, but testing bottlenecks delay releases, several complex integrations need constant attention, and audits are demanding.

Recommended Plan

Enterprise

$15,000–$25,000+ per month

What's Included

A dedicated team, 24x7 monitoring for critical issues, formal change control, governance and audit support, and executive reporting.

What Changes

Predictable releases, fewer integration incidents, audit-ready documentation, and an internal team focused on strategy.

SCENARIO 04 — GLOBAL COVERAGE

A Business Operating Across Regions

United States United Kingdom UAE

The Situation

Sales and service teams work across the US, UK, and UAE. Issues raised at the end of one region’s day wait until the next morning.

Recommended Plan

Growth or Enterprise

Follow-the-Sun Coverage

What Changes

Users in every region get help during their working day, and critical issues are handled around the clock.

Scenarios are illustrative. Your plan should be based on your org’s actual users, clouds, integrations, and risk.

How to Choose a Salesforce Support Partner

Choose a Salesforce support partner based on certified expertise in your clouds, clear SLAs, proactive monitoring and reporting, a defined onboarding plan, security credentials, and coverage that matches your time zones. Compare proposals against the same brief, check references, and start with a three- to six-month term before committing longer.

Prepare a One-Page Brief

Give every provider the same information:

01. Salesforce Clouds and Users

Salesforce clouds in use and number of users per cloud

02. Technical Complexity

Integrations, custom code, and major automations

03. Internal Salesforce Team

Your internal Salesforce team, if any

04. Coverage Requirements

Required coverage hours and time zones

05. Compliance Needs

Compliance needs, such as healthcare, financial services, or data protection rules

06. Current Challenges

What isn’t working today

Questions to Ask Every Provider

Who exactly will support our org, and what are their certifications?

What do you monitor proactively, and how often?

What reports will we receive each month and each quarter?

What are your response and resolution times by priority?

How do you test and manage Salesforce releases?

What security certifications do you hold, and how is access controlled?

What does onboarding look like in the first 30 days?

What’s included in the price, and what’s billed separately?

Can we change scope, scale down, or exit if it isn’t working?

A Quick Weighted Scorecard

Criterion	Weight
Certified expertise in your clouds	20%
Relevant experience and references	15%
SLAs and escalation process	15%
Proactive monitoring and reporting	15%
Team continuity and availability	10%
Security and compliance	10%
Pricing clarity and contract flexibility	10%
Time-zone coverage	5%
Total Weight	100%

Score each provider from 1 to 5, multiply by the weight, and compare totals. A score of 4.0 or higher suggests a strong fit.

Red Flags

01. “We support everything” with no named team or certifications

02. No written SLAs or vague response promises

03. No monitoring, reporting, or release management

04. Long lock-in contracts before you’ve seen any work

05. Unclear answers about who has access to your data

Global 24x7 Salesforce Support Coverage

Salesforce support services can be delivered worldwide using follow-the-sun teams, so users in the US, UK, Europe, the Middle East, and Asia-Pacific get help during their own working day, with 24x7 coverage for critical issues. Data handling should follow each region’s rules, such as GDPR, UK GDPR, or the UAE Personal Data Protection Law.

Region	Coverage Aligned To	Data Protection Considerations
United States	Eastern to Pacific business hours, with 24x7 P1 coverage	State privacy laws and industry rules such as HIPAA or GLBA
United Kingdom and Europe	UK and Central European working days	UK GDPR and GDPR, with data processing agreements
UAE and Middle East	Gulf business hours and the UAE working week	UAE Personal Data Protection Law and sector regulations
Asia-Pacific	Australian and Southeast Asian business hours	Local privacy laws such as Australia’s Privacy Act

For companies with users in several regions, follow-the-sun support means a ticket raised in Dubai at 6 p.m. or in London at 5 p.m. doesn’t wait until the next morning.

Why Companies Choose Codleo for Salesforce Support

Codleo is a Salesforce Summit Partner providing 24x7 L1 to L5 managed support through an ITIL-aligned helpdesk to companies worldwide. The team holds 500+ Salesforce certifications, includes 18+ solution architects, and has delivered 275+ engagements with a 4.9/5 customer satisfaction score.

500+

Salesforce Certifications

18+

Solution Architects

275+

Engagements Delivered

4.9/5

Customer Satisfaction

What You’d Check	Codleo
Partner status	Salesforce Summit Partner
Support structure	24x7 L1 to L5 support, ITIL-aligned helpdesk, defined SLAs
Process maturity	CMMI Level 3 appraised, ISO 9001 certified
Security	ISO 27001 certified
Cloud coverage	Sales, Service, Experience, Marketing Cloud, Account Engagement, Data 360, Agentforce, CPQ, and MuleSoft
Integration experience	SAP, Oracle NetSuite, Epicor, HubSpot, telephony, WhatsApp, and custom APIs

What You Get Every Month

Deliverable	What It Shows You
SLA report	Response and resolution times by priority, against agreed targets
Ticket summary	Volume, categories, open items, and recurring issues fixed at the root
Org health snapshot	Limits, integration errors, security alerts, and data quality trends
Release readiness	What the next Salesforce release changes and what’s been tested
Improvement log	Proactive enhancements delivered, not just tickets closed
Next-month priorities	Planned work agreed with your team

Need Reliable Salesforce Support, Wherever Your Teams Work?

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Choosing Salesforce Support Services That Keep Your Org Improving

Salesforce isn’t a one-time project. Three major releases a year, new users, changing processes, and growing integrations mean your org needs steady attention, or small issues quietly turn into expensive ones.

The right Salesforce support services combine fast help when something breaks with proactive work that stops problems before users notice them. For most growing companies, that means a managed support plan with clear scope, defined SLAs, monthly reporting, release management, and coverage that matches where your teams work.

Start by defining what your org actually needs: clouds, users, integrations, coverage hours, and compliance requirements. Compare providers on the same brief, insist on named and certified people, agree on response times in writing, and begin with a shorter term before committing long-term. If your current support isn’t delivering, a structured handover can move you to a better partner in two to four weeks without any gap in coverage.

SALESFORCE MANAGED SUPPORT

Ready for Salesforce Support That’s Proactive, Not Just Reactive?

Talk to Codleo, a Salesforce Summit Partner providing 24x7 L1 to L5 managed support worldwide. Get a free org health check, a recommended support plan, and a clear monthly price based on your actual org.

Request a Salesforce Support Quote →

About the Author

Gaurav Pundir

Gaurav is a 7x Salesforce certified Developer with an experience of 3 years in the Salesforce ecosystem. He has worked on projects in the insurance and manufacturing domain.

FAQ

Does Salesforce have support?

Salesforce offers different ways to get support, including self-service options and direct help. You can visit the Salesforce help portal, call for support, or use online chat. If you need quick assistance and issue resolution, you can contact a Salesforce consulting partner.

How do I raise a support case in Salesforce?

To raise a case with the Salesforce support team, you need to follow the steps below ? or contact a Salesforce consultant directly:

Select �Get Support� in the Help portal menu,
Click "Create a Case."
Choose �Product� or �Technical Support�.
Select the product where you are having an issue
Add issue details
Click "Create Case."

Does Salesforce have a live chat?

Salesforce live chat is available for Premier or Signature Success Plan customers. To start a new Live Chat session, follow these steps:

Log in to Salesforce Help
Click Contact Support
Click Live Chat.

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