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SALESFORCE ADM CERTIFICATION 201 SAMPLE QUESTIONS (SET 1)

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SALESFORCE ADM CERTIFICATION 201 SAMPLE QUESTIONS (SET 1)

01. Where do you go to create a List View so that you can see it on the Console, under the Accounts object?

a) Create a list view on the Console

b) Create a list view on Accounts

c) Create a list view on Contacts

d) Create a field on the Console

 

02. Which is a capability of the Cloud Scheduler?

(Select two)

a) Allow a user to propose multiple meeting times

b) Automatic propose meeting times based on Salesforce user calendars

c) Sync a Salesforce calendar with an Outlook Calendar

d) Custom brand different invitations per customer

 

03. How many other fields may a custom lead field be mapped to when converting a lead?

a) One custom field

b) Two custom fields

c) Three custom fields

d) Custom lead fields cannot be mapped

 

04. What are the opportunity defaults when converting a lead to an opportunity?

a) Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank

b) Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank

c) User defines amount, close date, and stage upon conversion

d) None of the above

 

05. The Data Import Wizard provides which benefits for importing data into Salesforce CRM?

(Select two)

a) Ability to import data for all standard and custom objects

b) Prevents duplicate records from being imported

c) Ability to import more than 50,000 records

d) Prevents workflow rules from firing as records are loaded into the system

 

06. Which of the following is true about Master-detail relationship fields on custom objects?

(Select two)

a) Ownership and access to the child record are determined by the parent

b) The child record can be optionally deleted when the parent record is deleted

c) Up to two master-detail relationship fields can be created on a custom object

d) The parent relationship field on the child record is optional

 

07. Use a picklist to filter the values of one picklist based on the value of another picklist.

a) Controlling

b) Multi-select

c) Dependent

d) Independent

 

08. A Roll-up Summary field can be created when which relationship field is already in place?

a) Lookup relationship

b) Hierarchical relationship

c) Master-detail relationship

d) Any of the above

 

09. Which two should a system administrator consider before importing a set of records into Salesforce?

(Select two)

a) The import file should include a record owner for each record.

b) Currency field values will default to the personal currency of the record owner.

c) Data should be de-duplicated in the import file prior to import.

d) Validation rules are not triggered when importing data using the import wizard.

 

10. What should a system administrator use to disable access to a custom application for a group of users?

a) Profiles

b) Sharing rules

c) Web tabs

d) Page layouts

 

11. Fields which are hidden using Field-Level-Security are still subject to Validation Rules?

a) True

b) False
 

12. The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tool should you use to achieve this? 

a)  Workflow - Create a workflow to send an email if an Opportunity amount is greater than 1,000,000

b) Create a report and monitor it daily

c)  Big Deal Alerts

b)  Ask the Sales Director to create a list view which shows Opportunities greater than 1,000,000
 

13. A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used:

a)  Case Assignment Rules

b)  Email to Case

c)  Web to Case

b)  Case Escalation Rules
 

14. Which of the following are standard Salesforce Objects?

a) Opportunity Product

b) Ticket

c) Contract

d) Pricebook
 

15. What should a system administrator consider before importing a set of records into Salesforce?

a) Validation rules are not triggered when importing data using the import wizard

b) Data should of de-duplicated in the import file prior to import

c) Currency field values will default to the personal currency of the record owner

d) The import file should include a record owner for each record

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About the Author

author
Anand Sharma

Anand is a Salesforce Evangelist, joined the Salesforce ecosystem in 2014 helping customers to be successful with Salesforce, and joined Codleo to share the goodness with even more developers all around the world. He is based in New Delhi, with his wife, and he tries to escape summers every chance he gets.

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